True craftsmanship
Baked by master bakers
Carefully selected ingredients
Fresh from the oven
For those who know how a true Stollen should taste.
DE

Cancellation Policy


Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.)

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without stating any reasons.

The withdrawal period is fourteen days from the day,

  • on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;
  • on which you or a third party named by you who is not the carrier took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
  • on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last item, provided that you ordered goods delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us, Bäckerei Weißbach GmbH & Co. KG, Antonstraße 1, 09366 Stollberg, Phone: +49 37296 3219, Fax: +49 37296 3230, Email: shop@baeckerei-weissbach.de, of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs, with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for examining their nature, characteristics and functioning.

Grounds for Exclusion or Expiry

The right of withdrawal does not apply to contracts

  • for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
  • for the supply of goods that can spoil quickly or whose expiration date would quickly be exceeded;
  • for the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can only be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
  • for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The Right of Withdrawal Expires Prematurely in the Case of Contracts

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
  • for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

  • To Bäckerei Weißbach GmbH & Co. KG, Antonstraße 1, 09366 Stollberg, Fax: +49 37296 3230, Email: shop@baeckerei-weissbach.de:
  • I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/

the provision of the following service (*)

  • Ordered on (*)/ received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.